Everything you need to know about working with Wizify Digital. Transparent, honest, and no gatekeeping.
Yes. All websites are built to be clear and manageable, with training or handover included so you feel confident making day-to-day updates. You’re never locked out of your own site.
In many cases, yes. We’ll review your current website and recommend whether a refresh, rebuild, or ongoing support is the most practical option.
Every website includes strong on-page SEO foundations, such as clean structure, performance best practices, and clear content hierarchy. Ongoing SEO and AI visibility improvements take time and are best supported through ongoing optimisation.
For many websites, yes. Platforms, plugins, and integrations change over time, and ongoing support helps keep everything secure, stable, and working as intended. Support Plans are discussed during the project so expectations are clear from the start.
Timelines vary depending on scope and complexity. Once we understand your needs, you’ll receive a clear recommendation and timeline before any work begins.
Each Support Plan includes regular website maintenance, updates, monitoring, and a set monthly allowance for minor content updates, where applicable. Backups are included on Growth and Elite plans, with additional coverage and flexibility as your website requirements increase.
Full plan inclusions are outlined in the pricing section below.
Yes. Monthly plans can be cancelled before your next billing date, with support remaining active until the end of the current billing period. Annual plans, where offered, are billed upfront at a discounted rate and are non-refundable once started.
If your needs change and you’d like to upgrade or adjust your plan, just get in touch and we’ll talk through the best option for your website.
If an issue arises, it’s investigated and addressed as part of your ongoing support, where appropriate. Because your website is regularly maintained and monitored, many issues are identified early, before they become disruptive.
Some websites, particularly those built with highly customised or non-standard themes, can involve additional complexity. If something falls outside your plan’s scope or requires further investigation, it will be clearly explained and quoted separately before any additional work is carried out.
For many websites, yes. Platforms, plugins, and integrations change regularly, and without ongoing care, small issues can turn into bigger problems over time. If your website plays an active role in your business, ongoing support is a practical way to help keep it secure, stable, and working as intended, rather than relying on reactive fixes when something breaks.
Support Plans help maintain the technical foundations that support SEO and AI visibility, such as site health, structure, and performance over time. This helps create the right conditions for organic visibility to develop over time. Active SEO or AIO strategy work, such as content optimisation or targeted improvements, can be explored separately if deeper growth is a priority.
No. Many clients come in feeling unsure or overwhelmed. Part of the process is helping you clarify what to focus on, shape your ideas, and find an approach that feels natural and achievable.
Both. Creative direction provides clarity and structure, and where it makes sense we also work hands-on across video, audio, and supporting graphic design. The balance depends on what will best support you and your goals.
Yes. There’s no expectation to perform or show up in a certain way. The focus is on helping you communicate clearly and comfortably, using formats and approaches that suit you.
Creative direction supports SEO and AI visibility by shaping clear, structured, and reusable content. Deeper SEO or AI optimisation work is best approached as a separate strategy, depending on how much visibility growth you want to pursue.
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