Website Support Plan Terms & Conditions

Elite Support Plan

The Elite Support Plan represents the full scope of Wizify Digital’s ongoing website support services.

Where other support plans are offered, they are reduced-scope versions of the Elite Support Plan and are governed by these same Terms & Conditions unless expressly stated otherwise in writing.

Service inclusions

1. Support may include core WordPress, Elementor and plugin updates, security monitoring, performance checks, backups, and minor content or configuration changes.
2. “Minor changes” do not include layout redesigns, new templates, new functionality, integrations, custom development, copywriting, branding, or marketing services.
3. Where a plan includes a stated time allowance, work is limited to that allowance. Unused time does not roll over unless confirmed in writing.
4. Work outside the scope of the Support Plan will be quoted separately and will not proceed without approval.

Onboarding & eligibility

1. Prior to commencing support, an onboarding review may be required to assess the security, stability, and overall condition of the website.
2. Where issues are identified, remediation work may be required before support can commence. Any required remediation will be quoted per issue and is not included in the Support Plan.
3. Wizify Digital reserves the right to decline or delay support where a website presents significant risk, instability, or structural issues, and may recommend a rebuild instead.

Billing & payment

1. Support Plans may be billed via Stripe subscription or invoiced, as agreed.
2. Annual plans, where offered, are provided as a discretionary special and may include a discount of up to one month. Annual plans are not guaranteed to be available.
3. Annual plans are billed upfront for a 12-month term and are non-refundable once commenced, except where required by law.
4. If payment is overdue, services may be paused until the account is brought up to date.
5. Any changes to Support Plan pricing will be communicated in advance and will apply from a future billing period.

Cancellation

1. Monthly plans may be cancelled prior to the next billing cycle. Support remains active until the end of the current paid period.
2. Annual plans are discounted and are not eligible for refunds for early cancellation, except where required by law.
3. Services may be suspended or terminated in cases of non-payment, misuse, or serious breaches of these terms.

Your responsibilities

1. You must provide and maintain the access reasonably required to deliver support, including website, hosting, and third-party service access.
2. You are responsible for keeping contact and billing details current.
3. You are responsible for ensuring supplied content is accurate, lawful, and appropriately licensed.

Response & prioritisation

Support requests are handled during standard business hours. Elite Support Plan requests are prioritised ahead of non-Elite plans. Response times are indicative only and do not constitute guaranteed resolution times.

Limitations of liability

1. While reasonable care is taken, uninterrupted operation, complete security, and prevention of all failures or incidents cannot be guaranteed.
2. To the extent permitted by law, we are not liable for issues arising from:
   • third-party plugins, themes, or integrations,
   • hosting outages or infrastructure failures,
   • security incidents occurring despite reasonable safeguards,
   • changes or outages in external services.
3. Nothing in these terms limits rights under applicable consumer law.

Updates to these terms

These Support Plan Terms may be updated from time to time. Where changes materially affect your service, we will provide reasonable notice.

Contact

Questions regarding Support Plans can be directed to hello@wizify.digital.